Testing FAQ

Note: This list of questions is not exhaustive. If your question is NOT answered by the following list, it is possible that the answer can be found in MORE detail in a different help article. The purpose of the following FAQ is to help guide you to the right help article and/or answer other questions that may not have their own separate article. If, after reviewing the articles and questions below, you still need help, please contact help@arktest.org and an agent will be happy to help you solve your problems

Note 2: There is another FAQ article about classes and testing sections listed here which may have the answers to your questions if you cannot find your answers listed below. 

Q. What are the right buttons to press in the testing dashboard? 

A. Please refer to the following help article for a detailed explanation on how to navigate the testing dashboard 

Q. How do my students login/begin testing?

A. Please refer to the following help article for a detailed explanation on how to help your students login and begin testing

Q. My students can’t start their test, what do I do?

A. Please ensure the following
1) You have pressed the ‘Open Login’ button to allow the students to log on
2) All the students have the proper logins and have logged in successfully
3) You have pressed the ‘Begin Test’ button 

If all of the above is true and you are still having difficulty with getting students to begin their test, please contact the help desk

Q. Why can’t my students login?

A. Please ensure that you have pressed the ‘Open Login’ button to allow students to log on. Then, please try restarting their computer and having them login from an incognito window. If you continue to have difficulties after that, please contact the help desk. 

Q. Can I get paper tests for my school? How do paper tests work?

A. Yes absolutely! There will be an additional cost to administer the test on paper to defray the cost of shipping and scoring the paper results. Additionally, the testing window is shorter for paper tests. Please contact us to discuss logistics and administration differences from the digital-only approach.

Q. How do I enable the text-to-speech function?

A. All computers should have some sort of built-in read-to-me function and when that is enabled, there are shortcut keys to activate the reading function. If you look at the bottom of the proctor guide, we list the instructions for different devices (last page, bright red box). The issue is that chromebooks really do not do this well; it is cumbersome and the voice isn't great either.

We're researching a better tool that would work independently from the user's device, but haven't found one yet. 

If this is needed and if chromebooks are what is used, the best recommendation that we have is that the proctor can read the questions aloud to the students.  The questions are in the same order, but most of the answers are presented in a random order to prevent cheating. So the proctor would need to be careful with how they read out the answers to guide the students so that the reading aloud doesn't give away the answer, nor does it confuse those with different answer order

Q. How do I test my absent students?

A. If students were absent the day of testing, you can just leave them in the same testing section. The testing section will "pause" overnight and you can "resume" it whenever your absent students are ready to test! Then, once all your students have completed the test, you can "Close" the test which submits the answers for all students. 

Q. How do I close the teacher test?

A. The Teacher Test does not need to be closed like the students tests do! They remain open until the national testing window closes. At that time, they will automatically close. 

Q. When will results be available?

A. Results typically become available about 1-2 weeks after the national testing window closes. It is possible that your school may receive some raw data before that, but it is not guaranteed.